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Conference Presentation

One Size Does Not Fit All

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Customer expectations are evolving. If you are responsible for designing service offers, this session is for you. This is an interactive session where TSIA will present new research on the 5 Phases of Creating and Launching Outcome-based Offers. And, join service portfolio leaders in a panel discussion to hear how they have leveraged (1) Segmentation of customers, (2) an understanding of Lifecycle stages, and (3) unique needs of Industry Verticals to create compelling service offers.

Presented By:

Jodie Paxton

Sr. Director, Service Revenue Generation Research, TSIA

Jens Bernotat

Global VP, Support Portfolio, SAP

Neal Boxall

Portfolio Manager, Micro Focus International

Publish Date: May 8, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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