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Conference Presentation

Moving Beyond Expand and Disband

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Land and disband has long been a reality for transaction-driven sales organizations. Ensuring our customers realize the value of their technology investments is not a new idea. What's different? In this session you'll learn how and why the industry's biggest players are making large scale investments and redesigning how they do business. Dr. Jeffrey Kaplan, globally recognized thought leader and COO of LIFTinnovate along with Cisco Customer Success leadership, will show you how to expand your revenue opportunities with a sales focused customer success program.

Presented By:

Jeff Kaplan

COO, LIFTinnovate

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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