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Conference Presentation
Move the CX Needle: Adopt a Proactive Support Strategy that Builds on Self-Service
With a growth rate of around 30% over the past few years, ServiceNow adopted a proactive support strategy to help scale its customer cloud operations and customer support activities without compromising on its customer and employee experience.
Presented By:
Andrew Papparides
Head of Support Strategy, ServiceNow
Publish Date: October 19, 2021
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