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When should you monetize services in your XaaS Model? The answer depends on the overall profit expectations of your XaaS business model. In this session, Julia Stegman, Vice President Research for TSIA's Service Revenue Generation discipline, will present an Outcome Chain with the capabilities and KPIs required to successfully make the transition from free to fee-based support and adoption services. Key questions addressed include: • When is the right time to charge for services? • How do I size the market opportunity? • Where are companies drawing the line between free versus fee?
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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