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Conference Presentation

Modernizing Your Customer Engagement Strategy

This report is for Customer Success members only

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Change is constantly happening in the new normal. As we continuously learn to adapt, most leading contact centers have shifted focus on how best to deliver customer service in an ever changing environment. A prominent question being asked is, is now the right time to optimize your CX strategy? Yes, it is. Your customers are expecting it. Join us to learn how to add features such as self-service with AI driven automation, integrate rich media and video into digital channels and enable agents to harness information across databases into your contact center today.

Tracks: Customer Success, Technology Solution Session, XaaS Product Management

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Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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