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In a service delivery world where, historically, innovation has always been trumped by optimization, the seismic shift to outcome-based services is forcing a new co-development methodology where both the customer and service provider are more equal than they have ever been. Step inside the world of Salesforce.com with your host Randy Wootton, VP, CFL Products, and hear how this new methodology is forging closer relationships with customers, driving change within the organization, and the lessons being learned along the way.
VP, Premier Success Plans, Customers for Life, Salesforce.com
Publish Date: May 5, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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