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In a service delivery world where, historically, innovation has always been trumped by optimization, the seismic shift to outcome-based services is forcing a new co-development methodology where both the customer and service provider are more equal than they have ever been. Step inside the world of Salesforce.com with your host Randy Wootton, VP, CFL Products, and hear how this new methodology is forging closer relationships with customers, driving change within the organization, and the lessons being learned along the way.
Publish Date: May 5, 2014
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Peg Rodarmel, SVP, Subscription Services, Infor
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