Conference Presentation

Managed Services: What You Need to Know

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The managed services discipline at TSIA is coming up on its two-year anniversary. We've been heads down quickly building the largest repository of data and analytics in the industry as it pertains to managed services. Dozens of managed service providers have provided information on over 127 different data points allowing us to objectively draw a correlation between the practices these companies employee and their influence on key performance indictors, such as top-line revenue growth, bookings growth, renewal rates, profitability, customer satisfaction, and more. In this session, we document the most critical KPIs that need to be tracked and what you can do to drive pacesetter performance of your managed services business.

Presented By:

George Humphrey

Senior Director Research, TSIA

Publish Date: October 20, 2014

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Peg Rodarmel, SVP, Subscription Services, Infor

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