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The managed services discipline at TSIA is coming up on its two-year anniversary. We've been heads down quickly building the largest repository of data and analytics in the industry as it pertains to managed services. Dozens of managed service providers have provided information on over 127 different data points allowing us to objectively draw a correlation between the practices these companies employee and their influence on key performance indictors, such as top-line revenue growth, bookings growth, renewal rates, profitability, customer satisfaction, and more. In this session, we document the most critical KPIs that need to be tracked and what you can do to drive pacesetter performance of your managed services business.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.