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One of the fundamental mistakes most companies make when running a managed services business is to use shared organizational resources. The hypothesis by many leaders is that companies can reduce redundant functions by focusing on pools of shared resources with similar titles. This commonly happens in sales, offer management, service delivery, program management and customer success. However, the data tells us a different story with most metrics in managed services improving when specialized resources are used. Join us for this 60-minute power hour where George Humphrey will illustrate the correlation between key specialized functions and their influence on key metrics such as revenue growth, customer satisfaction and profitability.
VP Research, Managed Services, TSIA
Publish Date: October 23, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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