Conference Presentation

Managed Services: The Case for Specialization

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One of the fundamental mistakes most companies make when running a managed services business is to use shared organizational resources. The hypothesis by many leaders is that companies can reduce redundant functions by focusing on pools of shared resources with similar titles. This commonly happens in sales, offer management, service delivery, program management and customer success. However, the data tells us a different story with most metrics in managed services improving when specialized resources are used. Join us for this 60-minute power hour where George Humphrey will illustrate the correlation between key specialized functions and their influence on key metrics such as revenue growth, customer satisfaction and profitability.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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