Conference Presentation

Leveraging the Industrial Internet to Transform Your Client Service Support Model

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Today you can harness the power of the Industrial Internet, linking industrial sensors, machines data, people, networks to drive higher levels of operational performance. But did you know that you can also leverage the IIoT to transform your service support model and improve your client satisfaction? With enhanced visibility and access to new levels of intelligence on equipment installed globally, you can move from reactive to proactive maintenance support employing prescriptive and predictive service techniques to resolve issues before an outage occurs, prioritize needed repairs, deploy needed resources to ultimately improve asset performance and uptime. Moving beyond monitoring discrete sites, technical experts can now leverage industry benchmarks and provide operational recommendations to optimize asset utilization and unlock additional capacity while bringing additional professional services revenue to your company. Participants will leave with a greater understanding of how the Industrial Internet can transform their client service support model.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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