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Conference Presentation

Leveraging Digital Success to Power Scale and Efficiency

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In the world of Customer Success, Digital Success provides the foundation to ensure that organizations can deliver personalized experiences and guide customers to outcomes at scale. In this session, Gainsight Director CS Scale Programs Lane Holt will share best practices that customer-centric organizations can leverage in building out their digital success strategy, including an effective model for dynamic engagement. She will share:
  • The importance of digital success strategy to deliver value across your entire customer base, while powering efficiency for your post-sales teams

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Publish Date: October 29, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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