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Conference Presentation

Let's Get Digital: Modernizing Support as a Platform for Digital Engagement

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Flexera is midway into our 2019 support modernization project. We have two goals: First, to provide our customers with the self-help and digital input channels they want, and second, to create efficiencies in support that will free our team to invest in other parts of the our business. In this session, you will learn how we planned and are executing our strategy, including the good, the bad, and the ugly! This presentation is for those looking to transform their support organization by adopting the most innovative industry trends to build employee and customer digital engagement. The audience will walk away with opportunities to improve their own strategies through our own successes and failures, and an understanding of strength deployment by bringing the right people together.

Presented By:

Kimberly May

VP, Support Services, Flexera

Publish Date: October 23, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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