We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Lessons From The Queen’s Gambit: How to Put PS Unpredictability in Check

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Professional services leaders often find themselves caught in familiar traps – facing showstopping skills gaps, burned-out resources, unexpected project delays, and erratic performance against projections. The operative question shouldn’t be how to overcome these challenges; it should be how can these challenges be prevented. Kimble Applications co-founder Mark Robinson and Charles Gustine, Kimble’s Head of Product Marketing, did what most of us have been doing over the past year – bingeing shows on Netflix – and in The Queen’s Gambit, they found a framework that can help PS leaders avoid short-sighted decisions and get better at playing the long-game. And that framework is hundreds of years old. Chess has exploded in popularity, and for good reason. When played well, it is all about strategy, planning, vision, and a balance between aggressive and defensive maneuvering. In this session, Mark and Charles will hop on the chess bandwagon and outline the moves PS decision-makers can use to avoid traps and exploit advantages like a grandmaster.

Presented By:

Mark Robinson

Co-Founder, Kimble Applications

Publish Date: May 7, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.