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Conference Presentation

Keynote: The Next Level of Services Convergence

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Digital transformation is driving fundamental change for customers, creating a requirement for speed and stability at the same time. Classical portfolio and organizational concepts fall short to address this opportunity – only a true convergence of Service and Support will make the difference. Learn how SAP is re-inventing itself in Service and Support to drive this change for its customers and what showed to be successful in strategy, portfolio, customer success and organization transformation.

Presented By:

Jacques Pommeraud

SVP, Global Customer Success Group, SAP

Publish Date: May 3, 2017

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Peg Rodarmel, SVP, Subscription Services, Infor

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