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Digital transformation is driving fundamental change for customers, creating a requirement for speed and stability at the same time. Classical portfolio and organizational concepts fall short to address this opportunity – only a true convergence of Service and Support will make the difference. Learn how SAP is re-inventing itself in Service and Support to drive this change for its customers and what showed to be successful in strategy, portfolio, customer success and organization transformation.
SVP, Global Customer Success Group, SAP
Publish Date: May 3, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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