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Conference Presentation

Keynote Panel | Portfolio Management

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In this TSIA research panel discussion, Thomas Lah, Jodie Paxton, and Laura Fay will discuss the evolving relationship between product and service offer leaders. Key topics that will be discussed include: How are the handshakes changing?What are emerging tactics to better align product and service offers?What are the performance metrics these teams can use to better align their efforts?And perhaps the prickliest question of all: Who really owns designing the complete customer experience that unlocks business value?

Presented By:

Thomas Lah

Executive Director, TSIA

Publish Date: May 8, 2019

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