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In this TSIA research panel discussion, Thomas Lah, Jodie Paxton, and Laura Fay will discuss the evolving relationship between product and service offer leaders. Key topics that will be discussed include:
How are the handshakes changing?What are emerging tactics to better align product and service offers?What are the performance metrics these teams can use to better align their efforts?And perhaps the prickliest question of all: Who really owns designing the complete customer experience that unlocks business value?
Executive Director, TSIA
Publish Date: May 8, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.