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Conference Presentation

Keynote: Notes from the Coalface: Integrating Sales and Customer Success in a SaaS Environment

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A global software supplier to the AEC, Manufacturing and M&E industries, Autodesk is in its second full year since moving to a 100% SaaS business model. In this session, you’ll hear from Callan Carpenter, VP of Global Named Accounts at Autodesk, who will share his insights on some of the challenges and opportunities that sales and services teams face as they work together to deliver both ARR growth and customer success. Even with an aligned strategy and a strong level of executive support, sales and services teams can find that the required levels of collaboration, communication and coordinated execution are challenging to achieve — and that the “devil is in the details.”

Presented By:

Callan Carpenter

VP, Global Named Accounts, Autodesk

Publish Date: May 11, 2018

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