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Conference Presentation

Journey to Creating a Managed Services Strategy

This report is for Managed Services members only

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Having a clear and actionable Managed Services strategy is key to getting stakeholders and teams aligned. Since joining TSIA Telstra has been on the journey of understanding our business and the many grey areas and misalignment. This session will provide other TSIA members on our journey to developing a Managed Services strategy. Defining this strategy involve: getting an initial benchmark completed, working with TSIA team to dive into each area to pick apart the elements to fully understand what is required and activities for this year and next few years, drafting a strategy that brings Telstra stakeholders on the journey of alignment, having a capabilities assessment completed and use of Outcome chains, and ultimately creating and publishing the strategy for everyone in company to access so they understand the roadmap and activities we are working on to modernise our Managed Services business.

Tracks: Interactive Breakout, Managed Services

Presented By:

Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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