Conference Presentation

Information Convergence: Shifting Focus from Authorship to Consumption in an Agile Environment

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What does it take to disrupt the information and knowledge silos that exist within your organization to put the customer first and prioritize findability and consumption over authorship and owners in an agile world? Convergence of sources of customer information allows for a solution that surfaces the right content at the right time for the customer as they move through their adoption journey, regardless of who created the content. Customers become the focal point in an environment where providing the answer is the design focus. Bring your questions, ideas and insights and join Tina MacVeigh, Global Education VP for CA Technologies in a discussion around the experience the cross functional team from CA in engaged in on their journey to a converged knowledge solution.

Presented By:

Tina MacVeigh

VP, Global Education, CA Technologies

Publish Date: May 3, 2017

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