Conference Presentation

Improving Utilization by Aligning People, Process, and Technology

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Service organizations are looking to tap the vast potential of Professional Service Automation systems and centralized resource management to improve billable utilization and deliver bottom line results. However, businesses seeking utilization improvements cannot succeed by simply implementing technology without evolving their people and processes at the same time. Learn how Bentley deployed a centralized RMO and commercial PSA system to achieve a 16 percent increase in utilization. You will emerge with a deeper understanding of how an eight step process can overcome the obstacles that frequently derail change efforts – and better prepared to help your company improve utilization.


Presented By:

David McKenney

EVP, Professional Services, Bentley Systems

Publish Date: May 5, 2015

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