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Conference Presentation

If You Build it They Will Come - Building a CSM Organization

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Learn how to build a CSM organization from the ground up – with maximum success – aligning to your company's overall strategic goals and initiatives.

Presented By:

Andy Kearney

Sr. Director, Customer Success Management, Ellucian

Neil Jain

Partner, Waterstone Management Group

Publish Date: May 6, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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