We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

How VMware is Reinventing Support to Decrease Customer Effort and Increase Growth

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

VMware's software forms a digital foundation that enables our customers to deliver apps, services and experiences. Our future growth depends on our ability to deliver this complex architecture "on-premise" and in the Cloud, as well as new technologies that delight our customers. Our customers depend on Global Services to help them implement, manage, maintain and maximize their investment. In this session, you will learn how VMware is reinventing support by leveraging technology and the principles of customer success to give our customers an effortless experience.

Presented By:

Alexa Erjavic

Sr. Director, Customer Solutions, VMware

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.