Conference Presentation

How Transactional Excellence Drives Services Transformation

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This session looks at how a focus on transactional excellence created an award-winning support culture in 12 months, supported the company for a pivot to knowledge-centered support, added additional lines of service revenue, and created the foundations for our coming switch to a tier-less support model.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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