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The IT industry is in the midst of a disruptive transition, driven by the convergence of megatrends such as cloud, social media, and mobility as well as consumption model choices. To win, it is no longer enough to be a leader in providing IT capabilities and services. To thrive in the Outcome Economy, IT service companies must embrace solutions based on customer outcomes which represent the new competitive dynamics that will differentiate the next generation of market leaders. In this session, Elisabeth Zornes, vice president of Services Product Management at Cisco, will share how Cisco is making this transition. She will explain how Cisco is transforming the end-to-end customer experience by leveraging Outcome Value Chains to reinvent their offers while increasing modularity and velocity. Examples of customer success stories including the leverage of new sales motions will be discussed.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.