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In the book B4B, the concept of "squish the fish" was presented as part of the transformation to a Level 3+ supplier. For field services (FS), asking for more investment budget (needed for business process transformation) while incurring declining revenues is not generally acceptable in most organizations. But the challenge remains.
So, what are the tools and techniques that can help field service executives and their teams survive the period of squish the fish? How do I build a Level 3+ supplier capability in FS when my investments must be contained within current year operating budgets?
In this highly interactive breakout session, Vele Galovski, vice president of research for Field Services for TSIA, and Randy Mysliviec, president of RTM Consulting, will use case studies to highlight proven tools and techniques to help you make those needed investments in transforming your FS operations.
VP Research, Field Services, TSIA
President & CEO, RTM Consulting
Publish Date: October 18, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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