Conference Presentation

How to "Squish the Fish" in Field Services...and Survive

This report is for Field Services members only

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In the book B4B, the concept of "squish the fish" was presented as part of the transformation to a Level 3+ supplier. For field services (FS), asking for more investment budget (needed for business process transformation) while incurring declining revenues is not generally acceptable in most organizations. But the challenge remains.

So, what are the tools and techniques that can help field service executives and their teams survive the period of squish the fish? How do I build a Level 3+ supplier capability in FS when my investments must be contained within current year operating budgets?

In this highly interactive breakout session, Vele Galovski, vice president of research for Field Services for TSIA, and Randy Mysliviec, president of RTM Consulting, will use case studies to highlight proven tools and techniques to help you make those needed investments in transforming your FS operations.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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