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Building a customer success organization within a mature company can be a real challenge. Find out what Cisco's Cloud Collaboration Customer Success (WebEx) does to manage what is within their realm of control and also what challenges they still face while trying to run a billion-dollar-plus customer success organization. Roxana Fitzmaurice, senior manager, and Tony Brucha, director, will describe the ways that you can set your group up for success, as well as some tactics for overcoming challenges that all tech services organizations may face at one time or another.
Director, Customer Success, Cisco Systems
Sr. Manager, Cisco Systems
Publish Date: October 19, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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