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Conference Presentation

How the Cisco WebEx Customer Success Org Strikes a Balance Between What You Can and Can't Control

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Building a customer success organization within a mature company can be a real challenge. Find out what Cisco's Cloud Collaboration Customer Success (WebEx) does to manage what is within their realm of control and also what challenges they still face while trying to run a billion-dollar-plus customer success organization. Roxana Fitzmaurice, senior manager, and Tony Brucha, director, will describe the ways that you can set your group up for success, as well as some tactics for overcoming challenges that all tech services organizations may face at one time or another.

Presented By:

Tony Brucha

Director, Customer Success, Cisco Systems

Roxana Fitzmaurice

Sr. Manager, Cisco Systems

Publish Date: October 19, 2016

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