Conference Presentation

How the Cisco WebEx Customer Success Org Strikes a Balance Between What You Can and Can't Control

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Building a customer success organization within a mature company can be a real challenge. Find out what Cisco's Cloud Collaboration Customer Success (WebEx) does to manage what is within their realm of control and also what challenges they still face while trying to run a billion-dollar-plus customer success organization. Roxana Fitzmaurice, senior manager, and Tony Brucha, director, will describe the ways that you can set your group up for success, as well as some tactics for overcoming challenges that all tech services organizations may face at one time or another.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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