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The evolution of new digital technologies has driven a shift in customer behavior and expectations. The ever evolving technology landscape is reshaping how work gets done, how businesses grow and how markets evolve. As a result, CEOs and CIOs are under pressure to increase speed, agility, and flexibility to meet the evolving needs of their customers. This "New Style of IT" has had an impact on how service organizations operate and interact with the customer. In this discussion, we will explore some of the new ways of operating from both a Support Service and a Professional Service perspective.
Chief of Operations, Technology Services Consulting, HP Enterprise Group (HP EG)
Customer Impact Consultant, PwC
Publish Date: October 21, 2014
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Peg Rodarmel, SVP, Subscription Services, Infor
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