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Building upon Thomas Lah’s framework for assessing customer adoption, Vele Galovski and an expert panel of members will discuss the emerging trend of Field Service organizations utilizing Field Service employees to drive technology adoption within customer accounts. Topics include: Methods to incent and compensate, organizational capabilities to implement, employee skill sets, and organizational alignment.
Vice President, Research and Advisory, Field Services, TSIA
Publish Date: May 5, 2015
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Peg Rodarmel, SVP, Subscription Services, Infor
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