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Building upon Thomas Lah’s framework for assessing customer adoption, Vele Galovski and an expert panel of members will discuss the emerging trend of Field Service organizations utilizing Field Service employees to drive technology adoption within customer accounts. Topics include: Methods to incent and compensate, organizational capabilities to implement, employee skill sets, and organizational alignment.
Vice President, Research and Advisory, Field Services, TSIA
Publish Date: May 5, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.