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Intelligent swarming has been a hot topic for many years now in the Support industry. As the industry shift from tiered to single-level support models, the need for collaboration to resolve issues more efficiently continues to increase. Enter Intelligent Swarming. The ability to rapidly identify experts that can jump into an investigation without reassigning the case has proven to yield positive results on Support KPIs. This session will walk you through how Coveo’s Support team has leveraged Salesforce, Slack and its own platform to build a swarming solution that is truly intelligent.
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.