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Conference Presentation

Gainsight Case Study: Delivering Customer Success Globally, in an On-Prem, Regulated Environment

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Learn how Imprivata set a Global Customer Success vision and drove retention and expansion with Gainsight. During this session, we will:

  • Discuss the role of Customer Success for businesses operating in hybrid on-prem / cloud environments
  • Share learnings from deploying Customer Success across a global, multi-channel organization
  • Discuss the role of CS platforms for operationalizing the process with workflow, customer engagement, and analytics

Presented By:

Nick Mehta

CEO, Gainsight

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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