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To enable the requisite investments in new capabilities and structures for profitable XaaS, organizations have to supercharge their productivity efforts to fund the transformation. Shifting work from high-cost, on-site incidents to lower-cost, assisted and unassisted support channels reduces the total cost to serve customers. In this power hour, we provide a holistic view of the task at hand, including:
VP Research, Field Services, TSIA
Publish Date: October 17, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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