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To enable the requisite investments in new capabilities and structures for profitable XaaS, organizations have to supercharge their productivity efforts to fund the transformation. Shifting work from high-cost, on-site incidents to lower-cost, assisted and unassisted support channels reduces the total cost to serve customers. In this power hour, we provide a holistic view of the task at hand, including:
VP Research, Field Services, TSIA
Publish Date: October 17, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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