Conference Presentation

Focused Training to Elevate Capabilities

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Everyone wants to do training, but all too often it falls by the wayside. The challenge is how to balance the need of the immediate with the needs of the future. By focusing on the employee, both initially and ongoing, it is possible to help elevate the capabilities of the team at all levels. Bootcamps are a strong way to do this. Creating a modular and accountable mechanism, Lithium has been successful with implementing these for our teams to help engage the organization. Having just merged with Spredfast, the team has had to adapt to new products as well as grow the team by an additional 30% overnight. Our bootcamp methodology is poised to ensure that our agent's strengths continue to be improved.

Presented By:

Philippe Mesritz

VP, Support Services, Lithium

Publish Date: May 7, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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