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This session will cover lessons learned, best practices, and guidance on moving forward as you begin to evolve today’s delivery model to take advantage of the disruptive technologies and tools that enable greater automation of managed services. With a goal of eventually moving toward a fully automated, zero-touch service, this session will talk about how to manage the disconnect between how managed services are delivered and how users want to consume those services, how to meet both technology and governance challenges that emerge in “zero-touch” service delivery, and what you can do today to make positive, impactful changes to your delivery of managed services.
Director, EMC Managed Services Solutions, EMC Corporation
Publish Date: May 5, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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