In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Evolution of a Service: Transforming Managed Services from Incubation to Sustainable Growth

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

In this session, you will learn about the rise of Managed Services within an enterprise software company which was once focused on products and a slim set of services. You will discover how the journey began, how models evolved, challenges along the way, key influencers/detractors, and the importance of developing people to arrive at phenomenal compounded annual growth rates. The session will cover key considerations for starting and growing your MS business and when to step back and allow momentum to take hold for it to become a strategic growth lever for the company.

Presented By:

Greg Hensley

Director, Professional Services, Ontario Systems

Publish Date: October 18, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.