Conference Presentation

Driving Adoption and Process Optimization: The Changing Role of Employees

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Join us for an interactive panel discussion on the best practices for driving adoption and upselling to premium maintenance and support tiers. During this session, we will share how organizations leverage existing resources to deliver field services and drive customer technology adoption. Discussion topics include: Documented Land, Adopt, Expand, Renew (LAER) Process, Adoption Monitoring, Expand Offer development, and effective systems and processes for the creation, capture, organization, sharing, distribution, and retrieval of knowledge.

Presented By:

Vele Galovski

VP Research, Field Services, TSIA

David Kay

Principal, DB Kay & Associates

Johan Claassen

Director, Emerson Process Management

Publish Date: May 4, 2016

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