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Come discover a comprehensive Customer Health Score Framework with unique subjective and objective elements developed by a core group of industry CS experts. Join Sanders Slavens, Vice President of Customer Success, Services and Support at IBM, as he describes the Customer Health Framework, Elements and Weighting, as well as shows how IBM has taken advantage of it. He will also provide insight on how you can apply the framework to your customers as well as how other organizations outside of Customer Success use this health score in their day to day business.
VP, Customer Success, Professional Services and Product Support, IBM
Publish Date: May 7, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.