This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Do You Really Know Your Customer's Health?

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Come discover a comprehensive Customer Health Score Framework with unique subjective and objective elements developed by a core group of industry CS experts. Join Sanders Slavens, Vice President of Customer Success, Services and Support at IBM, as he describes the Customer Health Framework, Elements and Weighting, as well as shows how IBM has taken advantage of it. He will also provide insight on how you can apply the framework to your customers as well as how other organizations outside of Customer Success use this health score in their day to day business.

Presented By:

Sanders Slavens

VP, Customer Success, Professional Services and Product Support, IBM

Publish Date: May 7, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.