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Come discover a comprehensive Customer Health Score Framework with unique subjective and objective elements developed by a core group of industry CS experts. Join Sanders Slavens, Vice President of Customer Success, Services and Support at IBM, as he describes the Customer Health Framework, Elements and Weighting, as well as shows how IBM has taken advantage of it. He will also provide insight on how you can apply the framework to your customers as well as how other organizations outside of Customer Success use this health score in their day to day business.
VP, Customer Success, Professional Services and Product Support, IBM
Publish Date: May 7, 2019
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Peg Rodarmel, SVP, Subscription Services, Infor
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