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Conference Presentation

Diversity and Inclusion in Customer Success? Five Motions That Really Work!

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Human beings are all different, and it’s in this difference that innovation and serendipity is born: people from diverse backgrounds, experiences, social status and perspectives coming together to share ideas, problem-solve, and create. This is how we build new beautiful businesses and social progression. As Diversity and Inclusion go beyond the business narrative, Customer Success teams may find themselves without an actionable plan. Leaders need to ensure that their teams continue to focus energy and resources to progress on the journey, even when such progress is slow or non-existent. Diversity and Inclusion are powerhouses for ensuring business prosperity, whilst the individuals in your team invest in their personal and professional growth. In this session, we will explore five actionable motions that will unleash your team with useful tools to understand the needs and the multifaceted point of views of your customers, and create a backbone for practicing inclusion.

Presented By:

Marco Carrubba

EMEA Cloud Customer Success Director, VMware

Publish Date: May 6, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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