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While much of the industry is maturing high- and low-touch strategies, tech-touch customer success remains "the next frontier" as an effective strategy to scale while delivering a memorable and high-value digital experience. Hear lessons learned and how digital success plays a strong role in PTC's monetization and segmentation strategies.
Sr. Director, Digital Success Management, PTC
Publish Date: May 8, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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