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Conference Presentation

Dell Technologies Services Digital Repair Initiative: Faster, Better, Smarter

This report is for Field Services members only

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The 2020 STAR Award winner for Best Practices in Field Service, Dell Technologies, will share how predictive analytics has become an essential part of how repair data and insights are being used to deliver a simple and hassle-free service experience for our customers. Their initiative is called “Digital Repair” and it combines big data, artificial intelligence, and cloud computing to be the first AI enabled triage solution that reduces human intervention by automating both the troubleshooting & resolution steps in the repair process.

Tracks: Field Services, Industrial Equipment, Interactive Breakout

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Publish Date: December 10, 2020

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