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The 2020 STAR Award winner for Best Practices in Field Service, Dell Technologies, will share how predictive analytics has become an essential part of how repair data and insights are being used to deliver a simple and hassle-free service experience for our customers. Their initiative is called “Digital Repair” and it combines big data, artificial intelligence, and cloud computing to be the first AI enabled triage solution that reduces human intervention by automating both the troubleshooting & resolution steps in the repair process.Tracks: Field Services, Industrial Equipment, Interactive Breakout
Publish Date: December 10, 2020
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Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.