In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Dell Technologies Services Digital Repair Initiative: Faster, Better, Smarter

This report is for Field Services members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

The 2020 STAR Award winner for Best Practices in Field Service, Dell Technologies, will share how predictive analytics has become an essential part of how repair data and insights are being used to deliver a simple and hassle-free service experience for our customers. Their initiative is called “Digital Repair” and it combines big data, artificial intelligence, and cloud computing to be the first AI enabled triage solution that reduces human intervention by automating both the troubleshooting & resolution steps in the repair process.

Tracks: Field Services, Industrial Equipment, Interactive Breakout

Presented By:

Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.