Conference Presentation

Delivering Extreme Value with Packaged Services

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Proactively managing the delivery of customer outcomes is a new business capability requiring a fresh outside-in approach to services design, delivery, and business value validation. New strategies, tactics, and interaction models are needed to measure, adapt, and deliver customer success. At SAP, cloud and hybrid solution packages lead the way, and there are learnings and best practices for those in other industries too.

Presented By:

Omid Razavi, Ph.D.

Global VP, Customer Success and Growth, SuccessFactors, an SAP Company

Publish Date: May 6, 2014

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Peg Rodarmel, SVP, Subscription Services, Infor

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