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Proactively managing the delivery of customer outcomes is a new business capability requiring a fresh outside-in approach to services design, delivery, and business value validation. New strategies, tactics, and interaction models are needed to measure, adapt, and deliver customer success. At SAP, cloud and hybrid solution packages lead the way, and there are learnings and best practices for those in other industries too.
Global VP, Customer Success and Growth, SuccessFactors, an SAP Company
Publish Date: May 6, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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