We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Customer Success | Everything Will Change: How COVID-19 Becomes the Accelerator for Customer Success

This report is for Customer Success members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

2020 has brought more change to our societal and business norms than any of us have anticipated. Join Phil Nanus, TSIA VP of Research for Customer Success, as he provides specific guidance and recommendations to customer success leaders during these challenging times. Phil will provide some of the latest data from TSIA’s Rapid Research Response initiative and answer these important questions: How are technology suppliers being impacted by COVID-19? What changes can Customer Success organizations make that will impact your customers and company today? What strategic initiatives should you accelerate now that can drive a cost effective customer lifecycle?

Presented By:

Phil Nanus

VP Customer Success Research, TSIA

Publish Date: May 6, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.
 

Technology & Services Industry Association

The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.

 

Receive TSIA research, webinar invitations, and more.

 
© Technology & Services Industry Association (TSIA). All rights reserved worldwide.