This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

CSS Corp Case Study: Driving Business Outcomes by Transforming Enterprise Support

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Modern enterprise ecosystems are complex in nature. They are built on modular technology blocks that must work in total harmony to deliver flawless customer experiences and drive operational efficiency. To drive business outcomes and competitive differentiation, enterprises need to have a unified view across the product lifecycle and must infuse insights into daily business operations. This puts the enterprise support function in the spotlight as a steward of customer acquisition, retention and loyalty by driving superior customer experience, value and success.

Presented By:

Greg Swain

Associate VP, CSS Corp

Publish Date: May 8, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.