Conference Presentation

CSS Corp Case Study: Driving Business Outcomes by Transforming Enterprise Support

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Modern enterprise ecosystems are complex in nature. They are built on modular technology blocks that must work in total harmony to deliver flawless customer experiences and drive operational efficiency. To drive business outcomes and competitive differentiation, enterprises need to have a unified view across the product lifecycle and must infuse insights into daily business operations. This puts the enterprise support function in the spotlight as a steward of customer acquisition, retention and loyalty by driving superior customer experience, value and success.

Presented By:

Greg Swain

Associate VP, CSS Corp

Publish Date: May 8, 2019

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