Conference Presentation

Cloudy with a Guaranteed Chance of Transformational Change

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Industry trends such as the move to the cloud and disruptive digital transformation continue to impact services organizations and how their services are developed and delivered. VMWare Professional Services Operations has been on a journey to transform itself into an organization that can rapidly provide operational and services support capabilities to a global team in an environment of an ever-changing service portfolio. This session will cover how VMWare evolved their services operation into a more agile and customer focused organization while improving services levels and business performance.

Presented By:

Ben Hinzman

Global PS Operations Services Design Lead, VMware

Michael Smith

VP, Marketing, Changepoint

Publish Date: May 4, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.