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Industry trends such as the move to the cloud and disruptive digital transformation continue to impact services organizations and how their services are developed and delivered. VMWare Professional Services Operations has been on a journey to transform itself into an organization that can rapidly provide operational and services support capabilities to a global team in an environment of an ever-changing service portfolio. This session will cover how VMWare evolved their services operation into a more agile and customer focused organization while improving services levels and business performance.
Global PS Operations Services Design Lead, VMware
VP, Marketing, Changepoint
Publish Date: May 4, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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