Conference Presentation

Cloud Services That Scale and Delight Customers

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

SAP Cloud, with 30 million total subscribers and growing at the rate of over one million subscribers monthly, is developing the cloud infrastructure and services that transcend the traditional education, support, professional, and managed services boundaries. Leveraging communities, knowledge management, and predictive analytics, we aim to provide holistic customer experiences throughout the customer journey, which both delight customers and serve as the growth engine for the most diverse cloud assets across HCM, CRM, FIN, and B2B commerce.

In this presentation, Dr. Omid Razavi will present a framework for scalable services that provide both high-touch and automated proactive/predictive guidance to customers along every stage of their journey.

Presented By:

Omid Razavi Ph.D.

Global VP, Services Sales & Strategy, SuccessFactors (An SAP Company)

Publish Date: October 22, 2013

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.