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There is a lot of activity in the PSA space today. Many delivery organizations are taking a hard look at their PS infrastructure, and coming to the conclusion that it needs to go further in supporting the changing business needs of the organization. Tracking time and getting invoices out the door is no longer good enough. Today’s PS organization needs to operate more efficiently, and adapt to the operating realities brought on by the evolution to the XaaS business model. This highly informative session, moderated by John Ragsdale, VP Research, Technology and Social for TSIA, brings together a panel of individuals, including Marc Lacroix, Managing Partner, RTM Consulting, who have insight and direct experience with transforming the PS automation infrastructure. Participants in this session will learn what compelled these companies to implement PSA improvements, the results of these transformations, and most importantly, what were some of the lessons learned and key considerations throughout the process. This session is unique in that it is not promoting any specific vendor. Its purpose is to provide you with the ability to self-assess your current situation, and give you the insights and confidence to improve your current capabilities. The XaaS model is here to stay. Is your PS automation infrastructure ready for it?
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.