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The market leader in enterprise information management (EIM) software had a two-fold goal: (1) ensure a skilled and confident user base to drive customer adoption, satisfaction, and retention, and (2) grow additional revenue through software licensing and professional services revenue. OpenText found the path to meeting their goals by adopting performance support technology and content. In this session, we’ll highlight how the ANCILE and OpenText teams partnered to execute the OpenText vision of personalized help in the EIM market, sharing the lessons learned, best practices--and recent wins--along the way. We’ll have a lively mix of information sharing, demonstration, and dialog to help you strategize going forward.
Director, Strategic Alliances, ANCILE Solutions
Director, Learning Services, OpenText
Publish Date: October 20, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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