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Conference Presentation

Build Bridges, Not Silos: Supporting Customers in an On-Premise and Cloud World

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SAP’s clients are increasingly interested in adopting cloud solutions. The prediction from IDC is that more than 83% of enterprise workloads will be in the cloud by 2020. Companies that use SAP solutions can now choose between on-premise, cloud, and hybrid deployments--a combination of both on-premise and cloud. This freedom of choice allows companies to transform at their own pace, following their business priorities and markets, which can change at any time.  If your support organization is asking questions such as, "how do I get there?", “what does the cloud mean for my support engineers and operations teams?”, and “how can I ensure sufficient integration between the different organizations?”, then this session is for you. The questions are highly company-specific, so there is no one correct answer to them all. The aim of this session is to give you an understanding for what on-premise and cloud support at a large company such as SAP looks like, and how you can start your own hybrid transformation journey. 

Presented By:

Arvin Chiu

Sr. Support Engineer, SAP

Publish Date: October 22, 2019

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Peg Rodarmel, SVP, Subscription Services, Infor

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