Conference Presentation

Breaking the Silos: Shifting the Customer Service Paradigm from Streaming to Intelligent Swarming

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Late 2017 Tricentis started an initiative to switch from a streaming support service delivery concept towards an intelligent swarming model. This session aims to highlight the approach and outline the company's reasons, goals, and initiatives related to this conceptual shift. In addition, Tricentis will share gathered experience, point out best practices, challenges to overcome, and recommendations regarding swarming-related do's and dont's. Another focus will be change of support service KPI before, during and after conclusion of the transition process towards intelligent swarming.

Presented By:

Oliver Allabauer

Director of Support, Tricentis

Publish Date: May 9, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.
 

Technology Services Industry Association

The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.

 

Receive TSIA research, webinar invitations, and more.

 
© Technology Services Industry Association (TSIA). All rights reserved worldwide.