Conference Presentation

Breaking the Gauge...Establishing Metrics for Future Success

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When an organization decides that it wants to shift its focus from on-premise hardware support to customer success and outcome-based service offerings, something has to give. Swisslog Healthcare solutions needed to shift 100 years of support and service culture and start building an organization that could support the technology-as-a-service transition ahead. This breakout session will explore the relation between future objectives and how that relates to new metrics that need to be established. Outcome-based service offerings require measurable results, but does your organization have the correct gauge to measure support success?

Presented By:

Roy Dockery

VP, Field Operations, Swisslog

Publish Date: October 18, 2016

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