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Conference Presentation

Breaking the Gauge...Establishing Metrics for Future Success

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When an organization decides that it wants to shift its focus from on-premise hardware support to customer success and outcome-based service offerings, something has to give. Swisslog Healthcare solutions needed to shift 100 years of support and service culture and start building an organization that could support the technology-as-a-service transition ahead. This breakout session will explore the relation between future objectives and how that relates to new metrics that need to be established. Outcome-based service offerings require measurable results, but does your organization have the correct gauge to measure support success?

Presented By:

Roy Dockery

VP, Field Operations, Swisslog

Publish Date: October 18, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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