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TSIA surveys consistently show that ES leaders are increasing their focus on broader goals beyond financial success. This presentation will discuss ways that ES orgs can contribute to larger corporate goals other than strictly training revenue and margin contribution, and in the process, vastly improve their relevance and impact within the company. We will discuss examples, ideas, and measurements in the context of the LAER (Land, Adoption, Expand, Renew) customer engagement model, and how to balance this with the ever-present requirement to meet budgetary and financial goals.
Publish Date: October 24, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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