We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Beyond the P/L: Turning Education Services Into Your Company's Secret Weapon

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

TSIA surveys consistently show that ES leaders are increasing their focus on broader goals beyond financial success. This presentation will discuss ways that ES orgs can contribute to larger corporate goals other than strictly training revenue and margin contribution, and in the process, vastly improve their relevance and impact within the company. We will discuss examples, ideas, and measurements in the context of the LAER (Land, Adoption, Expand, Renew) customer engagement model, and how to balance this with the ever-present requirement to meet budgetary and financial goals.

Presented By:

Ken Goetz

VP, Global Learning Services, Red Hat

Publish Date: October 24, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.