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With its growing security product portfolio, the Cisco Security Business Group realized that focusing on product adoption was insufficient to truly understand if its security solutions are delivering value to its customers. This is a journey of how the Cisco Security Business Group shifted its focus from trying to measure product adoption usage to really focusing on whether its security customers' business outcomes were being realized.
Director, Cisco Security Customer Enablement and Insights, Cisco Systems
Publish Date: October 19, 2021
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Peg Rodarmel, SVP, Subscription Services, Infor
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