This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Beyond Adoption: Accelerating Customer Business Outcomes

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

With its growing security product portfolio, the Cisco Security Business Group realized that focusing on product adoption was insufficient to truly understand if its security solutions are delivering value to its customers. This is a journey of how the Cisco Security Business Group shifted its focus from trying to measure product adoption usage to really focusing on whether its security customers' business outcomes were being realized.

Presented By:

Christopher Chan

Director, Cisco Security Customer Enablement and Insights, Cisco Systems

Publish Date: October 19, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.