Conference Presentation

Best Practices and Best Tools for Resource Management (RM) Automation

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Automation tools are essential for support of the RM function in every Professional Services organization. Every PS team faces the challenge of selecting and implementing the right automation technology. Depending on a wide variety of factors, selecting the right tool, implementing it effectively, and ultimately extracting appropriate value from the investment remains a challenge for many PS teams. Recent TSIA research demonstrated that a majority of PSA tool buyers were dissatisfied with their current tool. The workout session will identify different perspectives, experiences, and results (good and bad) helping to identify those best practices that work best for selecting, implementing, and ultimately gaining value and effective automation support for RM with today’s PS operators. Join us for a lively workout session.

Presented By:

Marc Lacroix

Partner, RTM Consulting

Tom Rich

Vice President, IT, Technology Services Industry Association (TSIA)

Al Gray

Vice President, Sales and Professional Services, Bentley Systems

Publish Date: May 6, 2014

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