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Automation tools are essential for support of the RM function in every Professional Services organization. Every PS team faces the challenge of selecting and implementing the right automation technology. Depending on a wide variety of factors, selecting the right tool, implementing it effectively, and ultimately extracting appropriate value from the investment remains a challenge for many PS teams. Recent TSIA research demonstrated that a majority of PSA tool buyers were dissatisfied with their current tool. The workout session will identify different perspectives, experiences, and results (good and bad) helping to identify those best practices that work best for selecting, implementing, and ultimately gaining value and effective automation support for RM with today’s PS operators. Join us for a lively workout session.
Publish Date: May 6, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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